Terms & Conditions
Terms & Conditions - Updates effective on May 18, 2023

In entering in to a booking with CROWN Pet Services, both parties herein agree to the following:

Prices are available on our website and are subject to change without notice, at any time.

- A x1.5 holiday fee is charged on all statutory holiday weekends, as well as during the holiday season (Family Day, Good Friday, Easter Monday, Victoria Day, Canada Day, Civic Holiday, Labour Day, Thanksgiving Day, Week of Christmas, New Years Eve and New Years Day)
- Payment is preferred through E-mail money transfer (info@crownpetservices.com), but also accepted through PayPal upon receipt of client invoice. Payment in full is required to complete and confirm your booking.

Visit Guidelines

- Only sitters approved by CROWN Pet Services are authorized to perform visits.
- In the event your usual sitter is unable/unavailable to complete a scheduled visit, another sitter will be notified to complete the visit.
- Pet sitter is authorized to seek emergency veterinary care with release from all liabilities related to transportation, treatment, and expense. If your family veterinarian is unavailable, pet sitter is authorized to seek treatment from an emergency facility. Client agrees to reimburse the sitter and CROWN Pet Services for all costs incurred.
- Pet sitter will ALWAYS contact CROWN Pet Services prior to seeking treatment. CROWN Pet Services will ALWAYS contact the client and emergency contacts thoroughly, prior to seeking medical attention, in cases of emergency.
- CROWN Pet Services does not accept responsibility for any mishaps in your home resulting from the behaviour of your pet while it is in our care. (ex. Damaging furniture, carpet damage, accidental injury, damage of items)
- In the event that the client fails to leave a key, issues with the lock, locksmith required etc, the client will be notified and invoiced for additional time and costs incurred.
- The utmost care, respect and reliability will be provided to both your home and pets while in the care of our sitters.
- All keys must be kept on site, with building concierge or in a lockbox. A lockbox can be purchased from CROWN Pet Services or the client can provide their own lockbox (ensuring to provide details of location and all codes). This is for insurance purposes.
- Client must notify CROWN Pet Services if someone else will be in their home while they are away. For safety purposes, we cannot share pet sitting duties with others. This is to ensure consistent and accountable care of your pets.
- Journals will be left for the client after most visits (via: crownpetservices.precisessl.com). This is to provide a synopsis of visits and a report of your pet's mood, eating, litter box and any other important details.

Cancellation Policy

- Client must notify Pet Sitter and CROWN Pet Services as soon as possible if your plans change. This includes arriving earlier than scheduled, cancellation of visits, late arrivals, flight delays etc. Please contact us at info@crownpetservices.com or 1-866-50-CROWN or via the communication area on our booking site (crownpetservices.precisessl.com)
- An administrative fee of $10 will be applied to all cancellations.
- It is requested that clients give at least 48 hours notice of cancellation (prior to date of first visit) for a full refund, minus the administration fee.
- NO refunds will be provided for holiday cancellations.

In signing this contract, client agrees and authorizes all above points. This contract remains valid for all future services booked through CROWN Pet Services. CROWN Pet Services reserves the right to terminate this contract at any time.

Thank you for booking with CROWN Pet Services! We are so pleased to be able to provide your pet with the Royal Treatment.